Which of the following is a courteous way to respond when a customer quotes online prices and leaves?

Which of the following is a courteous way to respond when a customer quotes online prices and leaves?

• A. Argue that the store's prices are fair.
• B. Thank the customer for visiting and invite them to return.
• C. Offer to match an online price if requested.
• D. Dismiss the customer and move to the next sale.

Answer: (B)

When a customer quotes online prices and leaves, the aim is to keep the interaction positive and leave the door open for future engagement. Thanking them for visiting and inviting them to return does exactly that: it shows appreciation for their time, keeps the tone friendly, and signals that you’re available to help if they choose to come back. This approach builds goodwill and a positive impression of the store, increasing the chances they’ll re-engage later, whether to compare prices again or seek assistance. Arguing about the prices comes off as defensive and can escalate tension, which harms the customer relationship. Offering to match a price might be useful in some contexts, but it shifts the focus to a potential sale rather than maintaining a polite, welcoming interaction. Dismissing the customer is simply disrespectful and closes the opportunity for future business.

When a customer quotes online prices and leaves, the aim is to keep the interaction positive and leave the door open for future engagement. Thanking them for visiting and inviting them to return does exactly that: it shows appreciation for their time, keeps the tone friendly, and signals that you’re available to help if they choose to come back. This approach builds goodwill and a positive impression of the store, increasing the chances they’ll re-engage later, whether to compare prices again or seek assistance.

Arguing about the prices comes off as defensive and can escalate tension, which harms the customer relationship. Offering to match a price might be useful in some contexts, but it shifts the focus to a potential sale rather than maintaining a polite, welcoming interaction. Dismissing the customer is simply disrespectful and closes the opportunity for future business.