Which of the following is not a component of good customer service?

Which of the following is not a component of good customer service?

• A. Acknowledge the customer quickly
• B. Attendance at store trainings
• C. Asking closed-ended questions to get a definitive yes or no answer
• D. A positive attitude

Answer: (C)

Quick acknowledgment shows you’re attentive, attending store trainings keeps you informed about products and standards, and a positive attitude helps create a friendly, helpful environment. The approach of asking closed-ended questions to get a yes or no answer doesn’t fit with good service because it shuts down conversation and can prevent you from fully understanding the customer’s needs. Open-ended questions invite customers to share details, helping you tailor recommendations and resolve concerns more effectively. So, asking closed-ended questions is not a component of good customer service.

Quick acknowledgment shows you’re attentive, attending store trainings keeps you informed about products and standards, and a positive attitude helps create a friendly, helpful environment. The approach of asking closed-ended questions to get a yes or no answer doesn’t fit with good service because it shuts down conversation and can prevent you from fully understanding the customer’s needs. Open-ended questions invite customers to share details, helping you tailor recommendations and resolve concerns more effectively. So, asking closed-ended questions is not a component of good customer service.